Triton Plumbing – Terms & Conditions
These Terms & Conditions apply to all plumbing, drain, sewer, and trenchless services performed by Triton Plumbing. Acceptance of any estimate, proposal, or invoice constitutes agreement to the following terms.
General Workmanship Warranty
Triton Plumbing provides an eighteen (18) month warranty on labor for standard plumbing service work performed by Triton Plumbing.
This warranty covers defects or failure due solely to improper installation or workmanship performed by Triton Plumbing.
This warranty applies only to the specific repair performed and does not extend to other components of the plumbing system.
This warranty does not cover failures caused by normal wear and tear, product defects, water quality issues, system age, misuse, or conditions outside Triton Plumbing’s control.
Manufacturer Equipment & Material Warranties
Certain products and materials used by Triton Plumbing, including trenchless lining systems, may carry manufacturer warranties.
When applicable, customers may benefit from manufacturer warranties (such as HammerHead Trenchless or other approved systems), which may provide extended coverage on materials.
These warranties are separate from Triton Plumbing’s labor warranty and are subject to the manufacturer’s terms and conditions.
Customers must notify Triton Plumbing promptly of any issue that may qualify for a manufacturer warranty claim.
Triton Plumbing is not responsible for manufacturer warranty denials.
Unless otherwise stated in writing, labor to remove and reinstall manufacturer-warranted products is not included.
Drain Cleaning Services
Drain cleaning services are intended to restore flow in the existing piping system but do not repair damaged piping.
Due to the nature and condition of existing drain systems, no long-term warranty is provided on drain cleaning services.
Triton Plumbing provides a 30-day service guarantee for the same drain line that was serviced under normal usage conditions.
This guarantee does not apply if the clog is caused by:
• Wipes, paper towels, hygiene products, or foreign objects
• Grease or improper disposal of food waste
• Tree root intrusion
• Broken, collapsed, deteriorated, or offset piping
• Structural defects in the piping system
Drain Cleaning and Hydro-Jetting Risk Disclosure
Drain cleaning and hydro-jetting services are performed using mechanical and high-pressure equipment designed to remove blockages.
Because many drain and sewer systems are aged, deteriorated, root-damaged, or structurally compromised, cleaning may expose or worsen pre-existing defects.
Triton Plumbing is not responsible for damage resulting from pre-existing pipe defects, deterioration, root intrusion, offsets, or structural weakness revealed during the cleaning process.
Temporary Backups During Cleaning
Temporary backups may occur during drain cleaning or hydro-jetting.
Triton Plumbing will take reasonable precautions but is not responsible for damage caused by backups resulting from severe blockages or existing system conditions.
Expectation of Further Repairs
Drain cleaning services restore flow but do not repair structural defects.
Additional repairs may be required if piping is broken, collapsed, root-infested, or deteriorated.
Sewer Excavation Warranty
Triton Plumbing provides a five (5) year warranty on labor for sewer repairs involving excavation and replacement of underground piping.
This warranty covers failure of the repaired section of sewer line caused solely by improper installation performed by Triton Plumbing.
This warranty applies only to the specific portion of sewer pipe repaired or replaced and does not extend to other portions of the sewer system.
Sewer systems are underground infrastructure and subject to unknown conditions. Triton Plumbing does not guarantee the condition, performance, or structural integrity of portions of the sewer system not repaired or replaced.
Sewer Excavation Warranty Exclusions
This warranty does not cover damage or failure caused by:
• Tree root intrusion originating outside the repaired section
• Ground movement, soil settlement, frost movement, or shifting soil conditions
• Freeze and thaw cycles common to northern climates
• Excessive external pressure or loading
• Road work, excavation, landscaping, or construction performed after repair
• Damage caused by third parties or utilities
• Improper system use (grease, wipes, foreign objects)
• Acts of God
Surface restoration is not covered unless specifically included in writing.
CIPP Trenchless Pipe Lining Warranty
Triton Plumbing provides warranties based on the type of trenchless installation performed.
Full-Length CIPP Liner Warranty
Triton Plumbing provides a twenty (20) year warranty on full-length CIPP liner installations.
This warranty covers failure due to defects in installation or materials used during the lining process.
This warranty applies only to the specific section of pipe lined by Triton Plumbing.
Sectional / Spot Repair (Permaliner LR3) Warranty
Triton Plumbing performs sectional CIPP repairs using systems such as the Permaliner LR3 for localized defects.
Triton Plumbing provides a five (5) year warranty on sectional (spot repair) liners.
This warranty covers failure due solely to installation defects.
Sectional Repair Limitations
Sectional repairs:
• Address localized defects only
• Do not rehabilitate the entire pipe system
• Depend on surrounding pipe condition
Triton Plumbing does not guarantee the condition or performance of the remaining sewer system outside of the repaired section.
Strategic Placement and Accessibility
Sectional repairs may be installed in locations intended to allow future accessibility.
However, Triton Plumbing does not guarantee non-invasive access in the future.
Excavation or removal of finished surfaces may be required.
General CIPP Warranty Exclusions
• Pre-existing defects outside repaired/lined areas
• Ground movement, freeze-thaw cycles, or soil shifting
• Damage caused by excavation, construction, or landscaping after installation
• Improper system use (grease, wipes, foreign objects)
• Tree root intrusion outside repaired areas
• Damage caused by other contractors or utilities
• Acts of God
Important Distinction
Full-length liners and sectional repairs are different rehabilitation methods with different performance characteristics and warranty periods.
By approving the work, the customer acknowledges this distinction.
Warranty Remedy and Limitations
Triton Plumbing reserves the right, at its sole discretion, to determine the appropriate remedy for any valid warranty claim, including repair, replacement, or refund of the original service amount.
Any warranty repair or replacement does not extend or reset the original warranty period.
Required Warranty Procedure (Sewer & CIPP)
Triton Plumbing must be contacted first before any other contractor performs work.
Failure to do so may void the warranty.
Triton Plumbing is not responsible for damage caused by other contractors, equipment, or unauthorized repair attempts.
Access, Exposure, and Surface Restoration Disclaimer
If access is required to perform work or warranty repairs, Triton Plumbing is not responsible for removal or restoration of finished surfaces including:
• Tile
• Hardwood, laminate, or finished flooring
• Drywall or framing
• Cabinets or built-ins
• Decorative or structural finishes
Limited Access and Unknown Conditions
Additional access may be required.
Costs associated with demolition, removal, or access are not included unless stated in writing.
Warranty Repair Scope Limitation
Warranty work is limited to:
• Repair or replacement of defective pipe or liner
• Restoration of proper function
This warranty does not include restoration of surrounding materials.
Access and Inspection Requirements
Triton Plumbing must be provided reasonable access for inspection.
Camera inspection may be required.
Existing System Conditions
Triton Plumbing is not responsible for pre-existing defects outside the scope of work.
Sewer Backup and Water Damage Disclaimer
Triton Plumbing is not responsible for:
• Sewer backups
• Water damage
• Flooding
• Property damage
Customers are responsible for maintaining proper insurance.
Limitation of Liability
Triton Plumbing’s liability is limited to repair of Triton Plumbing-installed work only.
Triton Plumbing is not responsible for incidental, secondary, or consequential damages, including but not limited to property damage, loss of use, or business interruption.
Permits and Inspections
Permits will be obtained as agreed.
Municipal scheduling and approvals are outside Triton Plumbing’s control.
Payment Terms
Residential Customers
Payment is due in full upon completion of services unless otherwise agreed in writing.
Contractor / Commercial Customers
Payment is due within fourteen (14) days of invoice unless otherwise agreed in writing.
Triton Plumbing reserves the right to revoke payment terms at any time.
Payment Methods
Triton Plumbing accepts cash, check, and approved electronic payments.
Credit cards are not accepted from contractors or commercial customers.
Residential credit card payments over $1,000 will incur a 4% processing fee.
Late or Non-Payment
Late payments may result in:
• Late fees
• Collection actions
• Suspension of services
• Legal action and lien rights where applicable
Warranties are only valid after full payment has been received.
Customer Acceptance
Approval of any estimate, proposal, or invoice constitutes acceptance of these Terms & Conditions.
